Terms & Conditions

Effective Date: 20 August 2026

Welcome to Santkart. By accessing or using Santkart.com and purchasing our products, you agree to the following Terms & Conditions.

1. About Santkart

Santkart offers handmade, resin, customised and other craft products through its website.

We reserve the right to update product information, pricing, availability and website content at any time.

2. Product Information

We make reasonable efforts to display our products, images, colours, sizes and descriptions accurately.

Because many of our products are handmade, minor differences in colour, texture, pattern, shape and finish may occur.

Actual colours may also appear slightly different depending on the customer's device or screen settings.

3. Orders

Placing an order on Santkart.com constitutes a request to purchase the selected products.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability

• Pricing or listing errors

• Incorrect product information

• Suspected fraudulent or unauthorized transactions

• Inability to verify the customer's information

• Other reasonable business or operational circumstances

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund & Return Policy.

4. Customised Products

Customers are responsible for providing accurate customization information, including:

• Names

• Spelling

• Dates

• Text

• Photos

• Colours

• Other customization instructions

Before shipping, Santkart may share an image of the completed customised product for confirmation.

Once the customised product has been approved and shipped, it cannot normally be returned or refunded because of a change of mind or incorrect information supplied by the customer.

5. Pricing and Payments

All product prices displayed on Santkart.com are subject to change without prior notice.

Applicable payment methods will be displayed during checkout.

Santkart may use third-party payment gateways to process online payments. Payment processing may be subject to the terms and policies of the relevant payment provider.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Customers must provide accurate delivery information at checkout.

Santkart is not responsible for delivery delays resulting from incorrect customer information, courier delays, weather, natural disasters, strikes, festivals or other circumstances beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers should review that policy before placing an order.

8. Intellectual Property

Unless otherwise stated, the content of Santkart.com, including logos, product photographs, graphics, text, designs and other materials, belongs to Santkart or its respective licensors.

You may not reproduce, copy, modify, distribute or commercially use Santkart's content without prior written permission.

9. Customer Content

If customers submit photographs, reviews or other content to Santkart, they confirm that they have the necessary rights to provide such content.

Santkart may use customer-submitted reviews or photographs for marketing purposes only where appropriate permission or consent has been obtained.

10. Website Use

Customers agree not to use Santkart.com for unlawful purposes or attempt to:

• Interfere with website operation

• Gain unauthorized access

• Introduce malicious software

• Misuse payment systems

• Conduct fraudulent transactions

• Copy or exploit website content without permission

11. Third-Party Services

Santkart may use third-party services such as payment gateways, courier companies, analytics services and other service providers.

Their services may be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Santkart will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted under applicable law.

13. Changes to These Terms

Santkart may update these Terms & Conditions from time to time.

The updated version will be published on Santkart.com with the revised effective date.

14. Contact Us

For questions regarding these Terms & Conditions:

Website: Santkart.com
Email: santkartofficial@gmail.com
WhatsApp: +91 96931 63395
Business Address: Anandpuri, Patna, Bihar, India