Privacy Policy

Last Updated: 19 August 2026

At Santkart, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. About Santkart

Santkart is an online store offering handmade resin art, personalised gifts, jewellery, home décor, and other handcrafted products.

Website: Santkart.com
Email: [santkartofficial@gmail.com]
WhatsApp: [+919693163395]
Business Address: [Anandpuri, Patna, Bihar]

2. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our communications, we may collect information such as:

Personal Information

Full name
Email address
Mobile/WhatsApp number
Billing address
Shipping/delivery address
Order details
Information provided for personalised/custom products

Payment Information

When you make a payment, payment-related information may be processed by our payment service providers.

We generally do not directly store your complete credit/debit card number, CVV, UPI PIN, or banking password on our servers.

Payment information may be processed securely by third-party payment providers.

Technical Information

When you browse our website, certain information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website interaction information

This information helps us operate, secure, and improve our website.

3. How We Use Your Information

We may use your information for the following purposes:

To Process Orders

We use your name, phone number, address, and order information to:

Process your order
Confirm your purchase
Prepare personalised products
Arrange shipping
Deliver your order
Provide order updates
Handle returns, refunds, and replacements

To Provide Customer Support

We may use your contact information to respond to:

Questions
Order-related queries
Customisation requests
Complaints
Refund or return requests
Delivery issues

To Improve Our Website

We may use technical and usage information to understand how visitors use our website and improve our products, services, website experience, and functionality.

Marketing

If you choose to receive promotional communications from us, we may send information about:

New products
Special offers
Discounts
Seasonal collections
Sales
New launches

You can request to stop receiving promotional communications at any time.

4. Cookies and Similar Technologies

Santkart may use cookies and similar technologies to make our website function properly and provide a better shopping experience.

Cookies may be used for purposes such as:

Remembering shopping cart information
Maintaining website sessions
Understanding website usage
Improving website performance
Personalising your experience
Measuring marketing and advertising performance

Some cookies may be placed by third-party services used on our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell your personal information as a product.

We may share necessary information with trusted service providers when required to operate our business, including:

Shopify

Our online store is powered by Shopify. Shopify may process information necessary to provide its e-commerce platform and related services. Shopify's own privacy practices are described in its privacy policy.

Payment Providers

Payment-related information may be processed by payment service providers to securely process your transaction.

Delivery and Logistics Partners

We may share necessary information such as:

Name
Phone number
Shipping address
Order information

with courier and logistics providers so your order can be delivered.

Technology and Service Providers

We may use third-party providers for services such as:

Website analytics
Email communication
Customer support
Marketing
Fraud prevention
Website security
Cloud storage

These providers may process information only as necessary to provide their services.

Legal Requirements

We may disclose information where required to:

Comply with applicable law
Respond to lawful government requests
Prevent fraud
Protect our legal rights
Protect customers or the public
Investigate suspected misuse of our services

6. Personalised and Custom Orders

For personalised products, you may provide information such as:

Names
Text
Photos
Designs
Messages
Other personalisation details

We use this information only to create and fulfil your requested product and provide related customer support.

Please do not submit information belonging to another person unless you have permission to provide it.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when using our website, including keeping account credentials confidential.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing customer support
Maintaining business records
Resolving disputes
Preventing fraud
Meeting legal, accounting, tax, or regulatory requirements

When information is no longer required for these purposes, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

The DPDP Act provides for erasure when the specified purpose is no longer being served, subject to situations where retention is required by law.

9. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to request:

Access to information we hold about you
Correction of inaccurate information
Updating of your information
Withdrawal of consent where applicable
Erasure of personal information where applicable
Information about how your information is being processed

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Where processing is based on consent, withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal. The DPDP Act also recognizes withdrawal of consent, subject to applicable legal requirements.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing personal information.

12. Social Media

Santkart may maintain social media profiles and may provide links to platforms such as Instagram, Facebook, YouTube, or WhatsApp.

Interactions with these platforms are governed by the privacy policies of the respective platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes in technology
Changes in our business practices
Changes in applicable laws or regulations

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.