Return and Refund Policy

Refund & Return Policy

Effective Date: 20 August 2026

At Santkart, many of our products are handmade and some are made specifically according to the customer's customization requirements. Therefore, our return and refund policy differs between standard and customised products.

1. Damaged Products

If a product is delivered damaged, the customer should contact Santkart as soon as possible and preferably within 48 hours of delivery.

To help us verify the issue, the customer may be required to provide:

  • Order number

  • Photographs of the damaged product

  • Photographs of the packaging

  • An unedited unboxing video, where available

Our team will review the submitted information.

If the damage is determined to have occurred during delivery or is otherwise covered by our policy, Santkart may, at its discretion, offer:

  • A replacement product; or

  • A refund; or

  • Another appropriate resolution agreed with the customer.

2. Customised Products

Customised products are non-refundable and non-returnable after delivery, except where the product has been delivered damaged or there is a significant manufacturing/production error attributable to Santkart.

Before shipping a customised product, Santkart may share an image of the finished customised product with the customer for confirmation.

Once the product has been approved and shipped, the customer cannot request a refund or return because of a change of mind, preference, colour preference, spelling preference or other reason related to the approved customization.

Customers are therefore requested to carefully check the customization details before confirming the order.

3. Change or Cancellation of Customised Orders

Once production of a customised product has started, cancellation or modification may not be possible.

Customers should contact Santkart as soon as possible if they need to request a change or cancellation.

Any cancellation request will be reviewed based on the production status of the order.

4. Non-Customised Products

For non-customised products, any return, replacement or refund request will be considered according to the specific product and applicable circumstances.

Products must be unused and returned in their original condition and packaging where a return is approved.

5. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or another suitable method agreed with the customer.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

6. Situations Not Normally Eligible for Refund

Refunds or returns may not be accepted for:

  • Change of mind

  • Personal preference after delivery

  • Incorrect size or details provided by the customer

  • Incorrect customization details provided by the customer

  • Minor variations resulting from the handmade nature of the product

  • Normal differences in colour caused by screen/display settings

  • Damage caused after delivery through improper handling or use

  • Customised products that were approved before shipping

7. Handmade Product Variations

Our products are handmade. Therefore, minor variations in colour, texture, shape, bubbles, patterns or finishing may occur and are part of the handmade nature of the product. Such minor variations will not automatically qualify as defects or grounds for a refund.

8. How to Contact Us

For refund or return-related queries, contact us:

Website: Santkart.com
Email: santkartofficial@gmail.com
WhatsApp: +91 96931 63395
Business Address: Anandpuri, Patna, Bihar, India