Shipping Policy

Shipping Policy

Effective Date: 20 August 2026

Thank you for shopping with Santkart. We make handmade, resin and customised products with care and attention to detail.

1. Order Processing

All orders are processed after successful order confirmation and payment, or after confirmation of Cash on Delivery orders where applicable.

For customised products, production may take additional time depending on the type and complexity of the customization.

Before shipping a customised product, Santkart may share an image of the customised product with the customer for confirmation.

Once the product has been shipped, customization changes may not be possible.

2. Shipping Time

Orders are generally dispatched within 2–7 business days, depending on product availability, customization requirements and order volume.

After dispatch, delivery time may vary depending on the customer's location, courier service and other circumstances beyond our control.

Estimated delivery timelines are indicative and may be affected by:

  • Courier delays

  • Weather conditions

  • Festivals and holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect or incomplete address details

  • Other circumstances beyond Santkart's reasonable control

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any free-shipping offer will be subject to the terms and minimum order value specified by Santkart at the time of the offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

Santkart will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts or refusal to accept the package, additional shipping charges may apply for reshipping.

5. Damaged Products

Because our products may be delicate and handmade, damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photographs of the outer packaging

  • Clear photographs/videos of the damaged product

  • Any other information requested by our support team

We will review the claim and, where applicable, provide an appropriate resolution in accordance with our Refund & Return Policy.

6. Delivery Issues

If tracking shows that an order has been delivered but you have not received it, please contact Santkart immediately so that we can assist in coordinating with the courier service.

7. Contact Us

For shipping-related questions, please contact us:

Website: Santkart.com
Email: santkartofficial@gmail.com
WhatsApp: +91 96931 63395
Business Address: Anandpuri, Patna, Bihar, India